{"id":2491,"date":"2024-07-26T12:23:50","date_gmt":"2024-07-26T12:23:50","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/which-representatives-can-respond-to-requests-from-chat\/"},"modified":"2025-05-16T09:02:13","modified_gmt":"2025-05-16T09:02:13","slug":"which-agents-can-respond-to-requests-from-chat","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/which-agents-can-respond-to-requests-from-chat\/","title":{"rendered":"Which Agents Can Respond to Tickets from Chat?"},"content":{"rendered":"\n<p>Grispi\u2019s chat feature allows customer tickets to be routed to agents for quick responses. To determine which agents will receive chat tickets, you need to add them to the relevant chat group.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your Grispi management account and click on <strong>\u201cSettings\u201d<\/strong> in the left-hand menu.<\/li>\n\n\n\n<li>Click on the <strong>\u201cManage\u201d<\/strong> tab and select the <strong>\u201cPeople\u201d<\/strong> option.<\/li>\n\n\n\n<li>Then, click on the <strong>\u201cGroups\u201d<\/strong> tab.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"380\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-32-1024x380.png\" alt=\"\" class=\"wp-image-2498\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-32-1024x380.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-32-300x111.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-32-768x285.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-32-50x19.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-32-60x22.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-32-100x37.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-32.png 1439w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the chat group and click the <strong>Edit<\/strong> button. From the window that opens, you can add users to the chat group or remove existing ones.<\/li>\n\n\n\n<li>Chat tickets will be directed to the agents assigned to the chat group, and they will be able to respond accordingly.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"459\" height=\"539\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-33.png\" alt=\"\" class=\"wp-image-2500\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-33.png 459w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-33-255x300.png 255w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-33-43x50.png 43w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-33-51x60.png 51w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-33-85x100.png 85w\" sizes=\"auto, (max-width: 459px) 100vw, 459px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Grispi\u2019s chat feature allows customer tickets to be routed to agents for quick responses. To determine which agents will receive chat tickets, you need to add them to the relevant chat group.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[52],"ht-kb-tag":[],"class_list":["post-2491","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-live-support-chat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Which Agents Can Respond to Tickets from Chat? - Grispi Support<\/title>\n<meta name=\"description\" content=\"Which agents can respond to tickets received from chat? 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