{"id":2459,"date":"2024-07-26T10:35:53","date_gmt":"2024-07-26T10:35:53","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/what-is-live-support-chat-toolhow-to-use-it\/"},"modified":"2025-05-16T09:16:07","modified_gmt":"2025-05-16T09:16:07","slug":"what-is-live-chat-toolhow-to-use-it","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/what-is-live-chat-toolhow-to-use-it\/","title":{"rendered":"What Is the Live Support\/Chat Tool and How to Use It?"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Chat entegrasyonu nas\u0131l yap\u0131l\u0131r?\" width=\"643\" height=\"362\" src=\"https:\/\/www.youtube.com\/embed\/YQHixvASv4E?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/support.grispi.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">Chat Integration<\/figcaption><\/figure>\n\n\n\n<p>Grispi\u2019s chat feature enables your customers to communicate directly through your website. This tool allows you to respond to customer inquiries in real-time and deliver personalized support. It\u2019s easy to integrate, customizable to your website design, and allows chat transfers between departments\u2014helping you boost customer satisfaction.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"577\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/chat-3-2-768x577-1.png\" alt=\"\" class=\"wp-image-2456\" style=\"width:486px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/chat-3-2-768x577-1.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/chat-3-2-768x577-1-300x225.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/chat-3-2-768x577-1-50x38.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/chat-3-2-768x577-1-60x45.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/chat-3-2-768x577-1-100x75.png 100w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-1-activate-the-chat-feature\">1. Activate the Chat Feature<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your Grispi management account and click on <strong>\u201cSettings\u201d<\/strong> in the left-hand menu.<\/li>\n\n\n\n<li>Under the Settings menu, click on the <strong>\u201cChannels\u201d<\/strong> tab and select <strong>\u201cChat.\u201d<\/strong><\/li>\n\n\n\n<li>Toggle the <strong>\u201cEnable Chat Application\u201d<\/strong> switch to activate the chat tool for all users in the Chat group.<\/li>\n\n\n\n<li>Click <strong>\u201cSave Changes\u201d<\/strong> to confirm your settings.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"664\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-21.png\" alt=\"\" class=\"wp-image-2445\" style=\"width:642px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-21.png 842w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-21-300x237.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-21-768x606.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-21-50x39.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-21-60x47.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-21-100x79.png 100w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-2-integrate-the-chat-app-into-your-website\">2. Integrate the Chat App into Your Website<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Copy the code from the <strong>\u201cEmbed Code\u201d<\/strong> section.<\/li>\n\n\n\n<li>Paste the script into your website\u2019s source code, between the <code>&lt;head><\/code> tags (either right after the opening tag or just before the closing tag).<\/li>\n\n\n\n<li>In the <strong>\u201cAllowed URLs\u201d<\/strong> section, add the website URLs where the chat app will be active. You can add multiple URLs.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"564\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-22.png\" alt=\"\" class=\"wp-image-2447\" style=\"width:604px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-22.png 560w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-22-298x300.png 298w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-22-150x150.png 150w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-22-50x50.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-22-60x60.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-22-100x100.png 100w\" sizes=\"auto, (max-width: 560px) 100vw, 560px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-3-customize-the-chat-app\">3. Customize the Chat App<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set the <strong>Primary Color<\/strong> by entering your desired color code.<\/li>\n\n\n\n<li>Enter a <strong>Corporate Title<\/strong> that will appear on the chat widget.<\/li>\n\n\n\n<li>To display your company logo, paste the logo URL into the <strong>\u201cCorporate Logo\u201d<\/strong> field.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"524\" height=\"487\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-23.png\" alt=\"\" class=\"wp-image-2449\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-23.png 524w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-23-300x279.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-23-50x46.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-23-60x56.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-23-100x93.png 100w\" sizes=\"auto, (max-width: 524px) 100vw, 524px\" \/><\/figure>\n\n\n\n<p>With these steps, you can easily integrate Grispi\u2019s chat tool into your website and start managing customer tickets effectively.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-language-selection-and-welcome-messages\">Language Selection and Welcome Messages<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"699\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-24-1-1024x699.png\" alt=\"\" class=\"wp-image-2888\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-24-1-1024x699.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-24-1-300x205.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-24-1-768x524.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-24-1-50x34.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-24-1-1536x1049.png 1536w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-24-1-2048x1398.png 2048w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-24-1-60x41.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-24-1-100x68.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-add-languages-and-welcome-messages-in-grispi\">Add Languages and Welcome Messages in Grispi<\/h3>\n\n\n\n<p>Once your live chat system is set up, click <strong>\u201cAdd Language\u201d<\/strong> to include the languages you want to support. This helps multilingual teams provide effective customer communication.<\/p>\n\n\n\n<p>You can also define customized <strong>Welcome Messages<\/strong> for each language to greet visitors in a professional and friendly tone. Additionally, you can personalize the chat experience by assigning agent names and avatars.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-popup-and-welcome-messages\">Popup and Welcome Messages<\/h3>\n\n\n\n<p><strong>Popup Messages<\/strong> help attract attention and encourage visitors to start a chat by sharing quick information.<\/p>\n\n\n\n<p><strong>Welcome Messages<\/strong> are the first interaction point and play a vital role in building trust and guiding users through the support process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-uninterrupted-communication-with-offline-messaging\">Uninterrupted Communication with Offline Messaging<\/h3>\n\n\n\n<p>To maintain customer satisfaction outside working hours, use <strong>Offline Messaging<\/strong>. When no agents are available, you can display a custom message informing users of your business hours. This sets clear expectations and ensures your customers know when to expect a response.<\/p>\n\n\n\n<p>With Grispi\u2019s advanced messaging and chat features, you can make your customer support operations more organized, responsive, and personalized. Take your support experience to the next level with Grispi!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Grispi\u2019s chat feature enables your customers to communicate directly through your website. This tool allows you to respond to customer inquiries in real-time and deliver personalized support. It\u2019s easy to integrate, customizable to your website design, and allows chat transfers between departments\u2014helping you boost customer satisfaction. 1. Activate the Chat&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[52],"ht-kb-tag":[],"class_list":["post-2459","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-live-support-chat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Is the Live Support\/Chat Tool and How to Use It? - Grispi Support<\/title>\n<meta name=\"description\" content=\"What is the live support feature? How to use the chat feature? 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