{"id":2369,"date":"2024-07-19T09:15:00","date_gmt":"2024-07-19T09:15:00","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/setting-access-authorization-to-grispi-search-records\/"},"modified":"2025-05-16T09:31:17","modified_gmt":"2025-05-16T09:31:17","slug":"setting-access-authorization-to-grispi-call-records","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/setting-access-authorization-to-grispi-call-records\/","title":{"rendered":"Setting Access Authorization to Grispi Call Records"},"content":{"rendered":"\n<p>On the Grispi platform, you can designate which group will use the call application and determine who has access to call records.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First, go to the <strong>Settings<\/strong> section of the Grispi main menu, then click <strong>Call<\/strong> under <strong>Channels<\/strong> in the left-side menu.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"909\" height=\"682\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-2.png\" alt=\"\" class=\"wp-image-2373\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-2.png 909w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-2-300x225.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-2-768x576.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-2-50x38.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-2-60x45.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-2-100x75.png 100w\" sizes=\"auto, (max-width: 909px) 100vw, 909px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the Call settings screen, you will see a drop-down menu titled <strong>Call App Group<\/strong>. From this menu, select the group that will use the call application (the default option is <strong>Call<\/strong>).<\/li>\n\n\n\n<li>In this section, you can specify who can access call records. There are two options:\n<ul class=\"wp-block-list\">\n<li><strong>All Team Members:<\/strong> All members of your team can access call records.<\/li>\n\n\n\n<li><strong>Admin Only:<\/strong> Only users with admin privileges can access call records.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>After making the necessary selections, click <strong>Save Changes<\/strong> in the bottom-right corner of the screen. This applies your settings.<\/li>\n\n\n\n<li>Accounts with the chosen authorization level can view call-record details and listen to call recordings within tickets.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-1-1024x486.png\" alt=\"\" class=\"wp-image-2366\" style=\"width:668px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-1-1024x486.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-1-300x142.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-1-768x364.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-1-50x24.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-1-60x28.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-1-100x47.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/07\/image-1.png 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>On the Grispi platform, you can designate which group will use the call application and determine who has access to call records.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[43,48],"ht-kb-tag":[],"class_list":["post-2369","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-management","ht_kb_category-integrations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting Access Authorization to Grispi Call Records - Grispi Support<\/title>\n<meta name=\"description\" content=\"How to authorization access to call records in Grispi? 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