{"id":2161,"date":"2024-05-28T08:45:14","date_gmt":"2024-05-28T08:45:14","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/can-i-see-the-interview-audio-recordings-in-tickets\/"},"modified":"2025-05-23T09:02:33","modified_gmt":"2025-05-23T09:02:33","slug":"can-i-see-the-interview-audio-recordings-in-ticket","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/can-i-see-the-interview-audio-recordings-in-ticket\/","title":{"rendered":"Can I see the interview audio recordings in tickets?"},"content":{"rendered":"\n<p>Grispi offers the ability to view call audio recordings in tickets to improve your customer support processes. This feature allows you to keep a detailed record of communications with customers.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the ticket for which you want to see the audio recordings and open it.<\/li>\n\n\n\n<li>On the Ticket Details page, in the \u201cConversations\u201d section, you will see the audio recordings and call details.<\/li>\n\n\n\n<li>You can download the audio recordings to your computer by clicking the <strong>Download<\/strong> button.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"339\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-30-1024x339.png\" alt=\"\" class=\"wp-image-2157\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-30-1024x339.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-30-300x99.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-30-768x254.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-30-50x17.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-30-60x20.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-30-100x33.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-30.png 1438w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Grispi offers the ability to view call audio recordings in tickets to improve your customer support processes. This feature allows you to keep a detailed record of communications with customers.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[39,48],"ht-kb-tag":[],"class_list":["post-2161","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-demand-management","ht_kb_category-integrations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can I see the interview audio recordings in tickets? - Grispi Support<\/title>\n<meta name=\"description\" content=\"Can audio recordings of the conversation be displayed in tickets? 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