- \n
- Log in to your Grispi account and list the tickets in the filter you want to assign.<\/li>\n\n\n\n
- After the selection process is finished, click on the \u201cBulk Change\u201d button at the top of the screen.<\/li>\n\n\n\n
- Select the tickets you want to make bulk changes to.<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-27.png\")
<\/figure>\n\n\n\n- \n
- In the action field in bulk change mode, go to the \u201cAssignee\u201d section. Select the \u201cAuto-Assign\u201d option.<\/li>\n\n\n\n
- Select the group to be automatically assigned according to workload and click OK. The tickets you selected will be assigned to the user with the fewest tickets in the group.<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-28.png\")
<\/figure>\n\n\n\n2. Automatic assignment with triggers<\/h2>\n\n\n\n
Triggers are rules that automatically perform actions when certain conditions are met. You can use triggers to automatically assign tickets to the least busy agent in groups.<\/p>\n\n\n\n
- \n
- Log in to your Grispi account.<\/li>\n\n\n\n
- In the admin panel, go to the \u201cSettings\u201d tab, open the \u201cBusiness Rules\u201d section, and click on \u201cTriggers\u201d.<\/li>\n\n\n\n
- To create a new trigger, click the \u201cAdd Trigger\u201d button. This will open the trigger creation screen.<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-29.png\")
<\/figure>\n\n\n\n- \n
- Set conditions for your trigger. For example, you may want the trigger to run when a new ticket is created or routed to a specific group.<\/li>\n\n\n\n
- Specify the actions the trigger will perform when the conditions are met.<\/li>\n\n\n\n
- In the Action field, go to the \u201cAssignee\u201d section. Select the \u201cAuto-Assign\u201d option.<\/li>\n\n\n\n
- Select the group to be automatically assigned according to workload and click the \u201cCreate\u201d button.<\/li>\n<\/ul>\n\n\n\n
Sample Conditions:<\/strong><\/p>\n\n\n\nTo assign a service support ticket with “New” status to the least busy person in the \u201cService and Technical Support\u201d group:<\/p>\n\n\n\n
- \n
- Ticket Status: <\/strong>“New”<\/li>\n\n\n\n
- Ticket Form: <\/strong>“Service and Technical Support Form”<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-20-1024x297.png\")
<\/figure>\n\n\n\nExample Action:<\/strong><\/p>\n\n\n\n
- \n
- Go to the \u201cAssignee\u201d section. Select the \u201cAuto-Assign\u201d option and choose \u201cService and Technical Support Group\u201d.<\/li>\n\n\n\n
- Save the trigger by clicking \u201cCreate\u201d.<\/li>\n\n\n\n
- When a new ticket form is submitted, it will be automatically assigned to the agent with the least number of tickets in the support group.<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-21-1024x198.png\")
<\/figure>\n\n\n\nAdvantages<\/h2>\n\n\n\n
By following the steps in this article, you can easily implement automated assignment features and make your customer support operations more efficient.<\/p>\n\n\n\n
- \n
- Workload Balance:<\/strong> Both methods ensure that requests are assigned to the least busy person in the group, so the workload is more evenly distributed.<\/li>\n\n\n\n
- Fast Response Times:<\/strong> Automated assignment ensures faster response times.<\/li>\n\n\n\n
- Productivity:<\/strong> Increases the efficiency of your customer support team.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
In Grispi, you can perform automatic assignment using both bulk change mode and a trigger. In this article, we will explain both methods of automatic assignment: Automatic assignment from bulk change mode 2. Automatic assignment with triggers Triggers are rules that automatically perform actions when certain conditions are met. You…<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[39],"ht-kb-tag":[],"class_list":["post-2079","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-demand-management"],"yoast_head":"\n
Automatic Assignment: Assign to the Least Busy Person in the Group - Grispi Support<\/title>\n<meta name=\"description\" content=\"How to automatically assign to the least busy person in the group? Details are here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatic Assignment: Assign to the Least Busy Person in the Group\" \/>\n<meta property=\"og:description\" content=\"How to automatically assign to the least busy person in the group? Details are here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/\" \/>\n<meta property=\"og:site_name\" content=\"Grispi Support\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-23T09:08:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-27.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/\",\"url\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/\",\"name\":\"Automatic Assignment: Assign to the Least Busy Person in the Group - Grispi Support\",\"isPartOf\":{\"@id\":\"https:\/\/support.grispi.com\/en\/#website\"},\"datePublished\":\"2024-05-26T10:35:08+00:00\",\"dateModified\":\"2025-05-23T09:08:44+00:00\",\"description\":\"How to automatically assign to the least busy person in the group? Details are here.\",\"breadcrumb\":{\"@id\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/support.grispi.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Automatic Assignment: Assign to the Least Busy Person in the Group\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.grispi.com\/en\/#website\",\"url\":\"https:\/\/support.grispi.com\/en\/\",\"name\":\"Grispi Support\",\"description\":\"Easiest Way to Manage Customer Relationships\",\"publisher\":{\"@id\":\"https:\/\/support.grispi.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/support.grispi.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/support.grispi.com\/en\/#organization\",\"name\":\"Grispi\",\"url\":\"https:\/\/support.grispi.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/support.grispi.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/Grispi-Logo-1-2.png\",\"contentUrl\":\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/Grispi-Logo-1-2.png\",\"width\":85,\"height\":36,\"caption\":\"Grispi\"},\"image\":{\"@id\":\"https:\/\/support.grispi.com\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Automatic Assignment: Assign to the Least Busy Person in the Group - Grispi Support","description":"How to automatically assign to the least busy person in the group? Details are here.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/","og_locale":"en_US","og_type":"article","og_title":"Automatic Assignment: Assign to the Least Busy Person in the Group","og_description":"How to automatically assign to the least busy person in the group? Details are here.","og_url":"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/","og_site_name":"Grispi Support","article_modified_time":"2025-05-23T09:08:44+00:00","og_image":[{"url":"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/05\/image-27.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/","url":"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/","name":"Automatic Assignment: Assign to the Least Busy Person in the Group - Grispi Support","isPartOf":{"@id":"https:\/\/support.grispi.com\/en\/#website"},"datePublished":"2024-05-26T10:35:08+00:00","dateModified":"2025-05-23T09:08:44+00:00","description":"How to automatically assign to the least busy person in the group? Details are here.","breadcrumb":{"@id":"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/support.grispi.com\/en\/knowledge-base\/automatic-assignment-assign-to-the-least-busy-person-in-the-group\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.grispi.com\/en\/"},{"@type":"ListItem","position":2,"name":"Automatic Assignment: Assign to the Least Busy Person in the Group"}]},{"@type":"WebSite","@id":"https:\/\/support.grispi.com\/en\/#website","url":"https:\/\/support.grispi.com\/en\/","name":"Grispi Support","description":"Easiest Way to Manage Customer Relationships","publisher":{"@id":"https:\/\/support.grispi.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.grispi.com\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/support.grispi.com\/en\/#organization","name":"Grispi","url":"https:\/\/support.grispi.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/support.grispi.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/Grispi-Logo-1-2.png","contentUrl":"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/Grispi-Logo-1-2.png","width":85,"height":36,"caption":"Grispi"},"image":{"@id":"https:\/\/support.grispi.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb\/2079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/comments?post=2079"}],"version-history":[{"count":13,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb\/2079\/revisions"}],"predecessor-version":[{"id":3510,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb\/2079\/revisions\/3510"}],"wp:attachment":[{"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/media?parent=2079"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=2079"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=2079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}} - Fast Response Times:<\/strong> Automated assignment ensures faster response times.<\/li>\n\n\n\n
- Workload Balance:<\/strong> Both methods ensure that requests are assigned to the least busy person in the group, so the workload is more evenly distributed.<\/li>\n\n\n\n
- Ticket Form: <\/strong>“Service and Technical Support Form”<\/li>\n<\/ul>\n\n\n\n
- Ticket Status: <\/strong>“New”<\/li>\n\n\n\n