{"id":1238,"date":"2022-04-22T18:43:21","date_gmt":"2022-04-22T18:43:21","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/what-are-the-authorization-groups-for-users\/"},"modified":"2025-06-18T13:45:57","modified_gmt":"2025-06-18T13:45:57","slug":"what-are-the-authorization-groups-for-users","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/what-are-the-authorization-groups-for-users\/","title":{"rendered":"What are the authorization groups for users?"},"content":{"rendered":"\n<p>Grispi has three different authorization groups for users:<\/p>\n\n\n\n<p><strong>Admin:<\/strong> Administrators are agents with additional privileges to manage and customize Grispi. Administrators, like agents, can be assigned tickets, but they can also do the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access all tickets (not just the requests assigned to them)<\/li>\n\n\n\n<li>Access, create, and edit business rules (automations, macros, SLA service targets, triggers, views)<\/li>\n\n\n\n<li>Request reports<\/li>\n\n\n\n<li>Access and manage settings (account, security, channels, ticket fields, etc.)<\/li>\n\n\n\n<li>Add and manage end-users, agents, and other administrators<\/li>\n\n\n\n<li>Elevate agents to managerial roles<\/li>\n\n\n\n<li>Form groups and organizations<\/li>\n\n\n\n<li>Edit the identities of end-users<\/li>\n<\/ul>\n\n\n\n<p><strong>Agents:<\/strong> Agents make up the bulk of the support staff. They are assigned tickets and interact with customers to resolve support issues. The role and privileges of an agent are defined by administrators and may include the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Belong to multiple groups (they must belong to at least one)<\/li>\n\n\n\n<li>Add and edit end-user profiles\n<ul class=\"wp-block-list\">\n<li>Agents cannot create or edit other agent or administrator profiles and may lack permission to edit every field in an end-user\u2019s profile<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Add general and\/or internal comments to tickets<\/li>\n\n\n\n<li>Supervise and manage articles in the Help Center<\/li>\n<\/ul>\n\n\n\n<p><strong>End User<\/strong>: End users\u2014sometimes called customers\u2014are people who create support tickets through any available channel. End users do not have access to any of Grispi\u2019s administrator or agent features.<\/p>\n\n\n\n<p>Agents and end users can both belong to <a href=\"https:\/\/support.grispi.com\/en\/article-categories\/organizations-and-groups\/\">organizations.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Grispi has three different authorization groups for users: Admin: Administrators are agents with additional privileges to manage and customize Grispi. Administrators, like agents, can be assigned tickets, but they can also do the following: Agents: Agents make up the bulk of the support staff. They are assigned tickets and interact&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[43],"ht-kb-tag":[],"class_list":["post-1238","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are the authorization groups for users? - Grispi Support<\/title>\n<meta name=\"description\" content=\"What are the user types in Grispi? What are the authorization of team users? 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