{"id":1222,"date":"2022-04-22T20:19:02","date_gmt":"2022-04-22T20:19:02","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-use-quick-templates-when-sending-emails\/"},"modified":"2025-06-12T12:05:39","modified_gmt":"2025-06-12T12:05:39","slug":"how-can-i-use-quick-templates-when-sending-email","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-use-quick-templates-when-sending-email\/","title":{"rendered":"How can I use quick templates when sending emails?"},"content":{"rendered":"\n<p>You can use templates when you want to update your ticket via email.<\/p>\n\n\n\n<p>To use templates;<\/p>\n\n\n\n<p>1. From the <strong>Home Page<\/strong>, click on the ticket you want to update. Select the <strong>Public Response<\/strong> field.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template1-1024x487.png\" alt=\"\" class=\"wp-image-1584\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template1-1024x487.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template1-300x143.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template1-768x365.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template1-50x24.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template1-60x29.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template1-100x48.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template1.png 1429w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>2. Click the <strong>Apply Templates<\/strong> button. You can find your quick replies added under the <strong>Apply Templates<\/strong> field.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template2-1024x487.png\" alt=\"\" class=\"wp-image-1586\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template2-1024x487.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template2-300x143.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template2-768x365.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template2-50x24.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template2-60x29.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template2-100x48.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template2.png 1429w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>3. Select one of the quick templates you\u2019ve created, and the email will be automatically generated.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template3-1024x487.png\" alt=\"\" class=\"wp-image-1589\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template3-1024x487.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template3-300x143.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template3-768x365.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template3-50x24.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template3-60x29.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template3-100x48.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/template3.png 1429w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>4. Before sending the email, you can update the ticket status to <strong>Open<\/strong>, <strong>Pending<\/strong>, or <strong>Resolved<\/strong>.<\/p>\n\n\n\n<p>For more information on creating quick templates, please see the article: <em><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-do-i-create-quick-templates-when-sending-emails\/\">\u201cHow Do I Create Quick Templates When Sending Emails?\u201d<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can use templates when you want to update your ticket via email. To use templates; 1. From the Home Page, click on the ticket you want to update. Select the Public Response field. 2. Click the Apply Templates button. You can find your quick replies added under the Apply&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[41],"ht-kb-tag":[],"class_list":["post-1222","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-e-mail-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I use quick templates when sending emails? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How to use quick templates when sending emails on Grispi? In which field should the quick templates be entered? 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