{"id":1214,"date":"2022-04-22T20:20:43","date_gmt":"2022-04-22T20:20:43","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-create-an-automatic-request-from-the-mail\/"},"modified":"2025-06-12T11:54:20","modified_gmt":"2025-06-12T11:54:20","slug":"how-can-i-create-an-automatic-request-from-the-mail","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-create-an-automatic-request-from-the-mail\/","title":{"rendered":"How Can I Automatically Create a Ticket from an Email?"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to forward e-mail?\" width=\"643\" height=\"362\" src=\"https:\/\/www.youtube.com\/embed\/QGaSIFM_KME?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/support.grispi.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">Forward e-mail<\/figcaption><\/figure>\n\n\n\n<p>A domain name will be assigned to you based on the company name you entered during your Grispi registration. All emails sent to <strong>support@yourdomainname.grispi<\/strong> will automatically be created as support tickets.<\/p>\n\n\n\n<p>You can also convert emails sent to your company email or any other email address into tickets in Grispi.<\/p>\n\n\n\n<p>To do this, you need to forward the emails received at your address to <strong>support@yourdomainname.grispi<\/strong>.<\/p>\n\n\n\n<p>The steps may vary depending on the email provider you use. You can review how to automatically forward emails to <strong>support@yourdomainname.grispi<\/strong> from the links below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.google.com\/mail\/answer\/10957\">Google Gmail<\/a> and <a href=\"https:\/\/support.google.com\/a\/answer\/10486484\">Google Workspace<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/microsoft-365\/admin\/email\/configure-email-forwarding?view=o365-worldwide\">Microsoft 365<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.microsoft.com\/en-us\/exchange\/recipients\/user-mailboxes\/email-forwarding?view=exchserver-2019\">Microsoft Exchange Server<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/yandex.com.tr\/support\/mail\/web\/preferences\/filters\/forwarding.html\">Yandex Mail<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A domain name will be assigned to you based on the company name you entered during your Grispi registration. All emails sent to support@yourdomainname.grispi will automatically be created as support tickets. You can also convert emails sent to your company email or any other email address into tickets in Grispi&#8230;.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[39],"ht-kb-tag":[],"class_list":["post-1214","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-demand-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Can I Automatically Create a Ticket from an Email? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How to create automatic tickets based on incoming e-mails in Grispi? How to forward emails to Grispi? 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