{"id":1178,"date":"2022-04-22T20:34:22","date_gmt":"2022-04-22T20:34:22","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-ensure-that-teams-work-in-coordination-on-the-same-ticket\/"},"modified":"2025-05-28T14:25:33","modified_gmt":"2025-05-28T14:25:33","slug":"how-can-i-ensure-that-teams-work-in-coordination-on-the-same-ticket","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-ensure-that-teams-work-in-coordination-on-the-same-ticket\/","title":{"rendered":"How can I ensure that teams work in coordination on the same ticket?"},"content":{"rendered":"\n<p>You can create filters within the organization to ensure that teams work in coordination on the same ticket. You can change the assigned user by accessing the ticket opened by another user. You can also add <strong>tags<\/strong>, <strong>type<\/strong>, <strong>priority<\/strong>, and <strong>followers<\/strong> to the tickets.<\/p>\n\n\n\n<p>You can direct the ticket to a different team within the organization by entering the necessary information in the <strong>internal note<\/strong> field. This ensures that the support tickets appears in the relevant filter.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can create filters within the organization to ensure that teams work in coordination on the same ticket. You can change the assigned user by accessing the ticket opened by another user. You can also add tags, type, priority, and followers to the tickets. You can direct the ticket to&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[49],"ht-kb-tag":[],"class_list":["post-1178","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cooperation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I ensure that teams work in coordination on the same ticket? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How to ensure that teams work in a coordinated manner on the same request in Grispi? 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