{"id":1174,"date":"2022-07-04T10:58:35","date_gmt":"2022-07-04T10:58:35","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/what-does-alotech-integration-provide\/"},"modified":"2025-05-28T14:24:28","modified_gmt":"2025-05-28T14:24:28","slug":"what-does-alotech-integration-provide","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/what-does-alotech-integration-provide\/","title":{"rendered":"What is AloTech call integration and how to integrate?"},"content":{"rendered":"\n<p><strong>AloTech<\/strong> is a call center software and service provider. By offering a cloud-based platform, it allows companies to manage customer service and call center operations.<\/p>\n\n\n\n<p>AloTech includes IVR dialing, queue management, surveys, and reporting features that can be managed via a virtual switchboard. This integration allows users to easily perform operations such as call management, recognizing the caller&#8217;s number, associating it with tickets, and executing various call functions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"719\" height=\"748\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-16.png\" alt=\"\" class=\"wp-image-2621\" style=\"width:448px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-16.png 719w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-16-288x300.png 288w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-16-48x50.png 48w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-16-58x60.png 58w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-16-96x100.png 96w\" sizes=\"auto, (max-width: 719px) 100vw, 719px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-thanks-to-grispi-integration-you-can-do-the-following\">Thanks to Grispi integration, you can do the following;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage incoming and outgoing calls within Grispi<\/li>\n\n\n\n<li>Recognize the caller&#8217;s number and associate it with a ticket<\/li>\n\n\n\n<li>Create a ticket from incoming calls<\/li>\n\n\n\n<li>Perform mute and hold operations during a call<\/li>\n\n\n\n<li>Use post-call dialing features<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-to-activate-alotech-integration\">To Activate Alotech Integration;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your Grispi account and go to the <strong>Settings<\/strong> tab.<\/li>\n\n\n\n<li>Click on the <strong>Apps<\/strong> section under Settings.<\/li>\n\n\n\n<li>If the application is not installed, click <strong>Install<\/strong> to install it.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"390\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-2-1024x390.png\" alt=\"\" class=\"wp-image-2559\" style=\"width:668px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-2-1024x390.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-2-300x114.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-2-768x293.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-2-50x19.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-2-60x23.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-2-100x38.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-2.png 1430w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adjust plugin settings by clicking the <strong>Manage Plugin<\/strong> button. You can activate or deactivate the plugin.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"648\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-3.png\" alt=\"\" class=\"wp-image-2561\" style=\"width:364px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-3.png 709w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-3-300x274.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-3-50x46.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-3-60x55.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-3-100x91.png 100w\" sizes=\"auto, (max-width: 709px) 100vw, 709px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set access permissions using the <strong>Manage Application<\/strong> button.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"608\" height=\"435\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-4.png\" alt=\"\" class=\"wp-image-2563\" style=\"width:373px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-4.png 608w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-4-300x215.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-4-50x36.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-4-60x43.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-4-100x72.png 100w\" sizes=\"auto, (max-width: 608px) 100vw, 608px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-receiving-and-making-calls-with-alotech\">Receiving and Making Calls with AloTech:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click the <strong>phone icon<\/strong> in the upper right corner and enter your <strong>AloTech username and password<\/strong> in the form that appears<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your AloTech integration with Grispi will then be completed.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"415\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-6-1024x415.png\" alt=\"\" class=\"wp-image-2567\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-6-1024x415.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-6-300x122.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-6-768x312.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-6-50x20.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-6-60x24.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-6-100x41.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-6.png 1326w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Update your status to <strong>All Calls<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"415\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-7-1024x415.png\" alt=\"\" class=\"wp-image-2569\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-7-1024x415.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-7-300x122.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-7-768x312.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-7-50x20.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-7-60x24.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-7-100x41.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-7.png 1326w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incoming calls are logged as tickets in Grispi. The number is recognized and associated with existing tickets. Call records are added to the relevant ticket.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>With AloTech, you can make customer calls directly from within the ticket using the <strong>Call Now<\/strong> button.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"330\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-8-1024x330.png\" alt=\"\" class=\"wp-image-2571\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-8-1024x330.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-8-300x97.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-8-768x247.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-8-50x16.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-8-60x19.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-8-100x32.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/07\/image-8.png 1317w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Grispi\u2019s AloTech integration enables users to manage their call center operations through a cloud-based system. With AloTech, the call center setup process is fast, calls can be answered efficiently, customer tickets can be handled one-on-one, and call records can be accessed. Communication can be maintained across various channels, and Grispi supports your decision-making processes by analyzing call center data.<\/p>\n\n\n\n<p>If you already have an AloTech account, you can start using it by logging in with your username and password in Grispi.<br>If you do not have an AloTech account, you can <a href=\"https:\/\/grispi.com\/en\/contact-us\/\">contact us here<\/a> to get started.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AloTech is a call center software and service provider. By offering a cloud-based platform, it allows companies to manage customer service and call center operations. AloTech includes IVR dialing, queue management, surveys, and reporting features that can be managed via a virtual switchboard. This integration allows users to easily perform&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[48],"ht-kb-tag":[],"class_list":["post-1174","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-integrations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is AloTech call integration and how to integrate? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How to integrate Alotech in Grispi? How to use? How to receive calls via Grispi with Alotech? 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