{"id":1170,"date":"2022-08-12T08:12:25","date_gmt":"2022-08-12T08:12:25","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-use-the-reporting-system\/"},"modified":"2025-05-28T14:18:18","modified_gmt":"2025-05-28T14:18:18","slug":"how-can-i-use-the-reporting-system","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-use-the-reporting-system\/","title":{"rendered":"How can I use the reporting system?"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to check reports?\" width=\"643\" height=\"362\" src=\"https:\/\/www.youtube.com\/embed\/54-q3BQYGNQ?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/support.grispi.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">Reports<\/figcaption><\/figure>\n\n\n\n<p>Grispi\u2019s powerful reporting system allows you to better understand your business processes and optimize customer service performance. With Grispi, you can report information about your tickets and agents.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can access the reporting module by clicking on the <strong>Reports<\/strong> field on the left side of the Grispi main screen. This area offers comprehensive reports where you can examine all your customer service processes in detail.<\/li>\n\n\n\n<li>After entering the reporting system, you can view data from specific periods using <strong>date range filters<\/strong>. Thanks to this filtering, you can make periodic performance comparisons by accessing data from the time period you want.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"467\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-12-1024x467.png\" alt=\"\" class=\"wp-image-2710\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-12-1024x467.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-12-300x137.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-12-768x351.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-12-50x23.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-12-60x27.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-12-100x46.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-12.png 1380w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The Grispi reporting system offers a flexible structure, allowing you to filter your data according to different criteria:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agent-Based<\/strong>: You can use this filter to see individual agent performance.<\/li>\n\n\n\n<li><strong>Group-Based<\/strong>: You can compare the performance of different teams.<\/li>\n\n\n\n<li><strong>Form-Based<\/strong>: You can analyze which customer tickets come through which forms.<\/li>\n\n\n\n<li><strong>Channel-Based<\/strong>: You can track which communication channels (email, phone, chat, WhatsApp, etc.) customer tickets come through.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From the <strong>status-based reporting<\/strong> area at the bottom, you can view the distribution of customer tickets according to their status (open, pending, closed, etc.).<\/li>\n\n\n\n<li>One of the most important ways to increase customer satisfaction is fast response and resolution times. The Grispi reporting system also provides key metrics such as <strong>average resolution time<\/strong> and <strong>first response time<\/strong>.<\/li>\n\n\n\n<li>Learning the time intervals in which customer tickets are concentrated is very important for managing workload and team planning. <strong>Hourly reports<\/strong> show the number of inbound tickets during specific time periods. This data allows you to optimize peak times for agent scheduling.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"488\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-13-1024x488.png\" alt=\"\" class=\"wp-image-2712\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-13-1024x488.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-13-300x143.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-13-768x366.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-13-50x24.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-13-60x29.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-13-100x48.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-13.png 1380w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can monitor the productivity of your agents with details such as their <strong>working hours<\/strong>, <strong>time spent in the office<\/strong>, <strong>break times<\/strong>, and <strong>call times<\/strong>. This data provides critical information for workforce management and staff optimization.<\/li>\n\n\n\n<li>Grispi also provides detailed reports for messaging channels such as <strong>chat<\/strong> and <strong>WhatsApp<\/strong> used in customer service. By going to the <strong>Chat<\/strong> tab, you can review reports on these processes and evaluate how successful you are in written communication with customers.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"488\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-14-1024x488.png\" alt=\"\" class=\"wp-image-2714\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-14-1024x488.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-14-300x143.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-14-768x366.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-14-50x24.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-14-60x29.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-14-100x48.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-14.png 1380w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>Agent\/Ticket Status<\/strong> tab shows the status of the tickets assigned to each agent in detail. With this report, you can more clearly see which tickets are at which stage and the task load of your agents. This data helps you optimize business processes and identify the steps that need to be taken.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"488\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-15-1024x488.png\" alt=\"\" class=\"wp-image-2716\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-15-1024x488.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-15-300x143.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-15-768x366.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-15-50x24.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-15-60x29.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-15-100x48.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/image-15.png 1380w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The Grispi reporting system provides you with comprehensive data to improve your business processes. You can view detailed statistics of all tickets and agent performance, and make strategic decisions based on this data. <strong>Performance measurements<\/strong> and <strong>customer satisfaction analysis<\/strong> are key elements that will help you achieve the best results in customer service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Grispi\u2019s powerful reporting system allows you to better understand your business processes and optimize customer service performance. With Grispi, you can report information about your tickets and agents. The Grispi reporting system offers a flexible structure, allowing you to filter your data according to different criteria: The Grispi reporting system&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[47],"ht-kb-tag":[],"class_list":["post-1170","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-reporting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I use the reporting system? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How to use the reporting system? How to filter reports? 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