{"id":1149,"date":"2022-08-15T09:11:07","date_gmt":"2022-08-15T09:11:07","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-create-an-automated-ticket\/"},"modified":"2025-05-28T13:29:09","modified_gmt":"2025-05-28T13:29:09","slug":"how-can-i-create-an-automated-ticket","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-create-an-automated-ticket\/","title":{"rendered":"How can I create an automated ticket?"},"content":{"rendered":"\n<p>You can automatically convert emails sent to your company inbox\u2014or any designated email address\u2014into support tickets in Grispi.<\/p>\n\n\n\n<p>To do this, simply <strong>forward incoming emails<\/strong> to the following address:<br><strong><a>support@yourdomainname.grispi.com<\/a><\/strong><\/p>\n\n\n\n<p>Additionally, if you have integrated your <strong>call center<\/strong>, incoming calls can also automatically generate tickets.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"411\" height=\"221\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/unassigned-1.png\" alt=\"\" class=\"wp-image-1511\" style=\"aspect-ratio:1.8597285067873304;width:338px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/unassigned-1.png 411w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/unassigned-1-300x161.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/unassigned-1-50x27.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/unassigned-1-60x32.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/unassigned-1-100x54.png 100w\" sizes=\"auto, (max-width: 411px) 100vw, 411px\" \/><\/figure>\n\n\n\n<p><strong>All emails<\/strong> received through Grispi-linked mail groups will appear under the <strong>Unassigned Tickets<\/strong> filter unless a predefined trigger is set to assign them.<\/p>\n\n\n\n<p><strong>Automatically generated tickets<\/strong> do not have an assigned agent by default. You can manually assign them to relevant team members from the <strong>Unassigned Tickets<\/strong> section.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/10\/assigneee-1024x480.png\" alt=\"\" class=\"wp-image-334\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>You can automatically convert emails sent to your company inbox\u2014or any designated email address\u2014into support tickets in Grispi. To do this, simply forward incoming emails to the following address:support@yourdomainname.grispi.com Additionally, if you have integrated your call center, incoming calls can also automatically generate tickets. All emails received through Grispi-linked mail&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[39],"ht-kb-tag":[],"class_list":["post-1149","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-demand-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I create an automated ticket? - Grispi Support<\/title>\n<meta name=\"description\" content=\"You can automatically convert emails sent to your company inbox\u2014or any designated email address\u2014into support tickets in Grispi. 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