{"id":1103,"date":"2023-01-30T15:04:18","date_gmt":"2023-01-30T15:04:18","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/about-triggers\/"},"modified":"2025-05-28T10:05:08","modified_gmt":"2025-05-28T10:05:08","slug":"about-triggers","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/about-triggers\/","title":{"rendered":"What are Triggers and What Do They Do?"},"content":{"rendered":"\n<p>Triggers are rules that automatically take certain actions when specific events occur. Triggers are activated immediately when tickets are created or updated and take the specified actions when the conditions are met.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-key-components-of-triggers\">Key Components of Triggers<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Conditions<\/strong>: Determine when the trigger will run.<\/li>\n\n\n\n<li><strong>Actions<\/strong>: These are actions to be performed when the conditions are met. For example:\n<ul class=\"wp-block-list\">\n<li>Changing the status of the ticket<\/li>\n\n\n\n<li>Assigning the ticket to a specific person<\/li>\n\n\n\n<li>Adding a tag to the ticket<\/li>\n\n\n\n<li>Sending an email to the customer or support team<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-advantages-of-triggers\">Advantages of Triggers<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable repetitive tasks to be done automatically, thus increasing the efficiency of the support team<\/li>\n\n\n\n<li>Ensure standardized and consistent execution of support processes<\/li>\n\n\n\n<li>Ensure immediate response to important incidents, which improves customer satisfaction<\/li>\n\n\n\n<li>Facilitate tracking and management of important information such as the status and priority of tickets.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-trigger-examples\">Trigger Examples<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Send Notification When a New Ticket is Created<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Conditions<\/strong>\n<ul class=\"wp-block-list\">\n<li>The ticket has just been created<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Actions:<\/strong>\n<ul class=\"wp-block-list\">\n<li>A notification email is sent to the support team<\/li>\n\n\n\n<li>The ticket is assigned to a specific agent<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Sending a Ticket Resolved Message to the Customer after a Closed Ticket<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Conditions:<\/strong>\n<ul class=\"wp-block-list\">\n<li>The status of the ticket is \u201cResolved\u201d or \u201cClosed\u201d<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Actions:<\/strong>\n<ul class=\"wp-block-list\">\n<li>The customer may be sent a message stating that their ticket has been resolved, along with a satisfaction survey<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Ticket Related to a Specific Topic<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Conditions<\/strong>:\n<ul class=\"wp-block-list\">\n<li>\u201cInvoice\u201d or \u201cPayment\u201d is the subject of the ticket<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Actions:<\/strong>\n<ul class=\"wp-block-list\">\n<li>The ticket is assigned to the billing department<\/li>\n\n\n\n<li>The tag \u201cinvoice\u201d is added to the ticket<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Triggers automate customer support processes, reducing the support team\u2019s workload and increasing customer satisfaction. Triggers help the support team become more proactive and effective.<\/p>\n\n\n\n<p><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-do-i-create-a-trigger\/\">Click to see how you can create a trigger.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Triggers are rules that automatically take certain actions when specific events occur. Triggers are activated immediately when tickets are created or updated and take the specified actions when the conditions are met. Key Components of Triggers Advantages of Triggers Trigger Examples Triggers automate customer support processes, reducing the support team\u2019s&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[46],"ht-kb-tag":[],"class_list":["post-1103","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-triggers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are Triggers and What Do They Do? - Grispi Support<\/title>\n<meta name=\"description\" content=\"What is the trigger feature of Grispi? What does it do and what are its benefits? 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