{"id":1100,"date":"2023-01-30T14:27:05","date_gmt":"2023-01-30T14:27:05","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-manage-organization-field\/"},"modified":"2025-05-28T10:39:51","modified_gmt":"2025-05-28T10:39:51","slug":"how-can-i-manage-organization-field","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/","title":{"rendered":"How can I manage organization fields?"},"content":{"rendered":"\n

Organizations<\/strong> is a feature in the Grispi platform that allows you to divide your customers and teams into groups. The use of organizations is optional, but you can organize your end users into organizations and track the tickets of these organizations.<\/p>\n\n\n\n

You can edit the data fields you want to keep for organizations. You can add, delete, disable, or edit fields.<\/p>\n\n\n\n

1. You can access the organization fields in the ticket.<\/p>\n\n\n\n

2. On a ticket page that opens, click on the organization symbol. In the Organization<\/strong> tab, you will see the available organization fields.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

3. The organization field shows the information of the requester\u2019s current organization. You can customize these fields as you wish. To customize them, go to Settings \u2192 Organization Fields \u2192 +Add Field<\/strong>.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

4. Select the type of field you want to add. You can save the organization field by entering its name, description, and values (if any).<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

5. You can disable or delete custom fields you have added.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

You can list the organization fields you have disabled in the Inactive<\/strong> tab and delete them by clicking the Delete<\/strong> button. Or you can enable them again.<\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

Organizations is a feature in the Grispi platform that allows you to divide your customers and teams into groups. The use of organizations is optional, but you can organize your end users into organizations and track the tickets of these organizations. You can edit the data fields you want to…<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[45],"ht-kb-tag":[],"class_list":["post-1100","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-organizations-and-groups"],"yoast_head":"\nHow can I manage organization fields? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How to manage Grispi organization fields? Details are here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How can I manage organization fields?\" \/>\n<meta property=\"og:description\" content=\"How to manage Grispi organization fields? Details are here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/\" \/>\n<meta property=\"og:site_name\" content=\"Grispi Support\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-28T10:39:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/organization_field.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/\",\"url\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/\",\"name\":\"How can I manage organization fields? - Grispi Support\",\"isPartOf\":{\"@id\":\"https:\/\/support.grispi.com\/en\/#website\"},\"datePublished\":\"2023-01-30T14:27:05+00:00\",\"dateModified\":\"2025-05-28T10:39:51+00:00\",\"description\":\"How to manage Grispi organization fields? Details are here.\",\"breadcrumb\":{\"@id\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/support.grispi.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How can I manage organization fields?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.grispi.com\/en\/#website\",\"url\":\"https:\/\/support.grispi.com\/en\/\",\"name\":\"Grispi Support\",\"description\":\"Easiest Way to Manage Customer Relationships\",\"publisher\":{\"@id\":\"https:\/\/support.grispi.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/support.grispi.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/support.grispi.com\/en\/#organization\",\"name\":\"Grispi\",\"url\":\"https:\/\/support.grispi.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/support.grispi.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/Grispi-Logo-1-2.png\",\"contentUrl\":\"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/Grispi-Logo-1-2.png\",\"width\":85,\"height\":36,\"caption\":\"Grispi\"},\"image\":{\"@id\":\"https:\/\/support.grispi.com\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How can I manage organization fields? - Grispi Support","description":"How to manage Grispi organization fields? Details are here.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/","og_locale":"en_US","og_type":"article","og_title":"How can I manage organization fields?","og_description":"How to manage Grispi organization fields? Details are here.","og_url":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/","og_site_name":"Grispi Support","article_modified_time":"2025-05-28T10:39:51+00:00","og_image":[{"url":"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/organization_field.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/","url":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/","name":"How can I manage organization fields? - Grispi Support","isPartOf":{"@id":"https:\/\/support.grispi.com\/en\/#website"},"datePublished":"2023-01-30T14:27:05+00:00","dateModified":"2025-05-28T10:39:51+00:00","description":"How to manage Grispi organization fields? Details are here.","breadcrumb":{"@id":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-organization-field\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.grispi.com\/en\/"},{"@type":"ListItem","position":2,"name":"How can I manage organization fields?"}]},{"@type":"WebSite","@id":"https:\/\/support.grispi.com\/en\/#website","url":"https:\/\/support.grispi.com\/en\/","name":"Grispi Support","description":"Easiest Way to Manage Customer Relationships","publisher":{"@id":"https:\/\/support.grispi.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.grispi.com\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/support.grispi.com\/en\/#organization","name":"Grispi","url":"https:\/\/support.grispi.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/support.grispi.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/Grispi-Logo-1-2.png","contentUrl":"https:\/\/support.grispi.com\/wp-content\/uploads\/2022\/08\/Grispi-Logo-1-2.png","width":85,"height":36,"caption":"Grispi"},"image":{"@id":"https:\/\/support.grispi.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb\/1100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/comments?post=1100"}],"version-history":[{"count":8,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb\/1100\/revisions"}],"predecessor-version":[{"id":3568,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb\/1100\/revisions\/3568"}],"wp:attachment":[{"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/media?parent=1100"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=1100"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.grispi.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=1100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}