{"id":1096,"date":"2022-12-29T17:42:04","date_gmt":"2022-12-29T17:42:04","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-manage-filters\/"},"modified":"2025-05-28T10:42:26","modified_gmt":"2025-05-28T10:42:26","slug":"how-can-i-manage-filters","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-manage-filters\/","title":{"rendered":"How can I manage filters?"},"content":{"rendered":"\n<p>Grispi filters are tools that allow you to manage tickets and classify them according to specific criteria. Filters allow users to list tickets based on specific attributes (for example, priority, status, tags, a specific piece of text, date, etc.).<\/p>\n\n\n\n<p>By making the filters visible to specific users or groups, you can ensure that each user sees only the tickets they are interested in. This prevents confusion and allows users to focus more on their work.<\/p>\n\n\n\n<p><strong>Examples<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Display Results for a Specific Date Range:<br>\n<ul class=\"wp-block-list\">\n<li><strong>My Call Today:<\/strong> By creating a filter in this way, you can filter tickets with the next search date set to today, for specific users or groups.<\/li>\n\n\n\n<li><strong>Tickets of the Last 7 Days:<\/strong> This filter can show tickets that were created or updated in the last 7 days.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Limiting to a Specific Group:<br>\n<ul class=\"wp-block-list\">\n<li><strong>Customer Support Form Tickets:<\/strong> You can create a filter like this for the customer support team to see tickets submitted through the support form.<\/li>\n\n\n\n<li><strong>Sales Department Tickets:<\/strong> This filter can show only the tickets created or handled by the sales department.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Similarly, you can add tickets by customizing them according to your workflows by adding conditions. You can also export the filters you have created.<\/p>\n\n\n\n<p>Only people with administrator authorization can edit all the filters you have created in Grispi. You can take the following actions from the <strong>Settings \u2192 Filters<\/strong> section:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-create-a-filter\/\">Filter creation<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-do-i-delete-or-deactivate-filters\/\">Ability to activate and deactivate filters<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-do-i-delete-or-deactivate-filters\/\">Delete filter<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/can-i-change-the-order-in-the-filters\/\">Change filter views<\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/10\/filter6.png\" alt=\"\" class=\"wp-image-563\" style=\"width:272px;height:auto\"\/><\/figure>\n\n\n\n<p>You can manage the following fields when creating or editing a filter:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filter name and description,<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filter visibility<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"435\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter-1-1024x435.png\" alt=\"\" class=\"wp-image-1859\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter-1-1024x435.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter-1-300x128.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter-1-768x327.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter-1-50x21.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter-1-60x26.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter-1-100x43.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter-1.png 1437w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filter conditions<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"357\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter2-1-1024x357.png\" alt=\"\" class=\"wp-image-1857\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter2-1-1024x357.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter2-1-300x105.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter2-1-768x268.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter2-1-50x17.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter2-1-60x21.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter2-1-100x35.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/grispi_filter2-1.png 1437w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filter listing  <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/10\/filter3.png\" alt=\"\" class=\"wp-image-567\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filter sorting<\/li>\n<\/ul>\n\n\n\n<p>You can find more detailed information about filters in the article <strong><a href=\"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-create-a-filter\/\">\u201cHow can I create a filter?\u201d.<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Grispi filters are tools that allow you to manage tickets and classify them according to specific criteria. Filters allow users to list tickets based on specific attributes (for example, priority, status, tags, a specific piece of text, date, etc.). By making the filters visible to specific users or groups, you&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[38],"ht-kb-tag":[],"class_list":["post-1096","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-filters"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I manage filters? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How can Grispi filters be managed? 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