{"id":1092,"date":"2022-12-23T11:43:10","date_gmt":"2022-12-23T11:43:10","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/what-features-are-there-in-the-agent-workspace\/"},"modified":"2025-05-28T10:49:40","modified_gmt":"2025-05-28T10:49:40","slug":"what-features-are-there-in-the-agent-workspace","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/what-features-are-there-in-the-agent-workspace\/","title":{"rendered":"What features are there in the agent workspace?"},"content":{"rendered":"\n<p>The Grispi agent workspace allows agents to more easily and quickly resolve and track customer tickets across all Grispi channels (email, chat, social media, etc.). Customers do not need to switch between dashboards to view and track their issues. This allows agents to provide faster and more personalized service from a customer-focused perspective.<\/p>\n\n\n\n<p>Sample agent work screen:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/10\/ticket3.png\" alt=\"\" class=\"wp-image-513\" style=\"width:735px;height:359px\"\/><figcaption class=\"wp-element-caption\">Agent Workspace<\/figcaption><\/figure>\n\n\n\n<p>Agents with access to the ticket form field:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Can update customer information<\/li>\n\n\n\n<li>Can respond to customers via email, chat, WhatsApp, and social media channels<\/li>\n\n\n\n<li>Can view past conversations<\/li>\n\n\n\n<li>Can send emails using quick templates<\/li>\n\n\n\n<li>Can prioritize and assign the ticket<\/li>\n<\/ul>\n\n\n\n<p>Agents with access to the messaging space:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Can set chat statuses<\/li>\n\n\n\n<li>Can start or end a chat<\/li>\n\n\n\n<li>Can view the number of chats waiting in the queue<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"553\" height=\"178\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_screen_grispi.png\" alt=\"\" class=\"wp-image-1756\" style=\"width:460px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_screen_grispi.png 553w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_screen_grispi-300x97.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_screen_grispi-50x16.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_screen_grispi-60x19.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_screen_grispi-100x32.png 100w\" sizes=\"auto, (max-width: 553px) 100vw, 553px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"506\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_example_grispi-1024x506.png\" alt=\"\" class=\"wp-image-1758\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_example_grispi-1024x506.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_example_grispi-300x148.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_example_grispi-768x379.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_example_grispi-50x25.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_example_grispi-60x30.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_example_grispi-100x49.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/chat_example_grispi.png 1425w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Agents with access to the call space:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Can set call statuses<\/li>\n\n\n\n<li>Can receive or initiate calls directly<\/li>\n\n\n\n<li>Can place calls on hold and mute them<\/li>\n\n\n\n<li>Can make conference calls<\/li>\n\n\n\n<li>Can transfer calls during the conversation<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"245\" height=\"497\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/call_status.png\" alt=\"\" class=\"wp-image-1760\" style=\"width:203px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/call_status.png 245w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/call_status-148x300.png 148w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/call_status-25x50.png 25w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/call_status-30x60.png 30w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/call_status-49x100.png 49w\" sizes=\"auto, (max-width: 245px) 100vw, 245px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"309\" height=\"518\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/cagri_grispi-1.png\" alt=\"\" class=\"wp-image-1764\" style=\"width:210px;height:auto\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/cagri_grispi-1.png 309w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/cagri_grispi-1-179x300.png 179w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/cagri_grispi-1-30x50.png 30w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/cagri_grispi-1-36x60.png 36w, https:\/\/support.grispi.com\/wp-content\/uploads\/2024\/04\/cagri_grispi-1-60x100.png 60w\" sizes=\"auto, (max-width: 309px) 100vw, 309px\" \/><\/figure>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Grispi agent workspace allows agents to more easily and quickly resolve and track customer tickets across all Grispi channels (email, chat, social media, etc.). Customers do not need to switch between dashboards to view and track their issues. This allows agents to provide faster and more personalized service from&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[43],"ht-kb-tag":[],"class_list":["post-1092","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What features are there in the agent workspace? - Grispi Support<\/title>\n<meta name=\"description\" content=\"What features are available in the Grispi agent workspace? 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