{"id":1086,"date":"2022-09-14T14:28:23","date_gmt":"2022-09-14T14:28:23","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-create-multiple-ticket-forms-to-support-different-ticket-types\/"},"modified":"2025-05-28T12:23:19","modified_gmt":"2025-05-28T12:23:19","slug":"how-can-i-create-multiple-ticket-forms-to-support-different-ticket-types","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-create-multiple-ticket-forms-to-support-different-ticket-types\/","title":{"rendered":"How can I create multiple ticket forms to support different claim types?"},"content":{"rendered":"\n<p>1. Go to <strong>Menu \u2192 Settings \u2192 Ticket Forms<\/strong>. On this page, you can view all existing forms along with their current status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_forms-1-1.png\" alt=\"\" class=\"wp-image-1395\" style=\"aspect-ratio:0.48031496062992124;width:230px;height:auto\"\/><\/figure>\n\n\n\n<p>2. Click the <strong>Add Form<\/strong> button to create a new ticket form.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_forms2-1024x299.png\" alt=\"\" class=\"wp-image-1398\" style=\"aspect-ratio:2.7675675675675677;width:708px;height:auto\"\/><\/figure>\n\n\n\n<p>3. On the form creation page, enter the <strong>name<\/strong> and <strong>description<\/strong> of the new form. Use the drag-and-drop interface to add the fields you want to include.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/tickets_forms3-1024x213.png\" alt=\"\" class=\"wp-image-1400\"\/><\/figure>\n\n\n\n<p>4. In the image below, you\u2019ll see the <strong>default fields<\/strong> provided by Grispi, which are mandatory and cannot be removed. Under <strong>Existing Ticket Fields<\/strong>, you can view custom fields that you have already created and can reuse in this form.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_forms4-1024x484.png\" alt=\"\" class=\"wp-image-1402\"\/><\/figure>\n\n\n\n<p>5. Once you&#8217;re done, click <strong>Save<\/strong> to activate the new ticket form.<\/p>\n\n\n\n<p>6. To use your new ticket form, open any ticket from the <strong>Home<\/strong> page. On the ticket detail page, go to the <strong>Forms<\/strong> section. Your available ticket forms will be listed in a dropdown menu. Select the appropriate form for the ticket type you&#8217;re handling.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/10\/form9.png\" alt=\"\" class=\"wp-image-424\" style=\"aspect-ratio:0.9901960784313726;width:245px;height:auto\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>1. Go to Menu \u2192 Settings \u2192 Ticket Forms. On this page, you can view all existing forms along with their current status. 2. Click the Add Form button to create a new ticket form. 3. On the form creation page, enter the name and description of the new form&#8230;.<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[39],"ht-kb-tag":[],"class_list":["post-1086","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-demand-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I create multiple ticket forms to support different claim types? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How to create multiple forms to support different requests in Grispi? 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