{"id":1032,"date":"2022-04-22T20:16:51","date_gmt":"2022-04-22T20:16:51","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-send-mail-to-my-customers-via-grispi\/"},"modified":"2025-06-12T12:57:04","modified_gmt":"2025-06-12T12:57:04","slug":"how-can-i-send-mail-to-my-customers-via-grispi","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-send-mail-to-my-customers-via-grispi\/","title":{"rendered":"How can I send mail to my customers via Grispi?"},"content":{"rendered":"\n<p>You need to register your customer in the system while managing their requests. You can send an email to your customer through the support ticket that has been created.<\/p>\n\n\n\n<p>The text you write in the <strong>Public Note<\/strong> field within the ticket will be sent to your customer as an email.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket5-1024x478.png\" alt=\"\" class=\"wp-image-1613\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket5-1024x478.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket5-300x140.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket5-768x359.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket5-50x23.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket5-60x28.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket5-100x47.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket5.png 1437w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>You need to register your customer in the system while managing their requests. You can send an email to your customer through the support ticket that has been created. The text you write in the Public Note field within the ticket will be sent to your customer as an email.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[41],"ht-kb-tag":[],"class_list":["post-1032","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-e-mail-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I send mail to my customers via Grispi? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How to send e-mails to your customers via Grispi? 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