{"id":1020,"date":"2022-04-22T19:45:00","date_gmt":"2022-04-22T19:45:00","guid":{"rendered":"https:\/\/support.grispi.com\/knowledge-base\/how-can-i-make-data-fields-mandatory-for-the-ticket\/"},"modified":"2025-06-12T13:02:32","modified_gmt":"2025-06-12T13:02:32","slug":"how-can-i-make-data-fields-mandatory-for-the-ticket","status":"publish","type":"ht_kb","link":"https:\/\/support.grispi.com\/en\/knowledge-base\/how-can-i-make-data-fields-mandatory-for-the-ticket\/","title":{"rendered":"How can I make data fields mandatory for the ticket?"},"content":{"rendered":"\n<p>Yes, you can set data fields as mandatory when creating or editing them.<\/p>\n\n\n\n<p>In the <strong>Administration<\/strong> panel, go to the <strong>Ticket Fields<\/strong> tab and select the ticket field you want to update.<\/p>\n\n\n\n<p>In the <strong>Required Field<\/strong> section, choose the appropriate option from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Not Required<\/strong><\/li>\n\n\n\n<li><strong>Required to Submit a Ticket<\/strong><\/li>\n\n\n\n<li><strong>Required to Resolve a Ticket<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"481\" src=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_fields-1024x481.png\" alt=\"\" class=\"wp-image-1635\" srcset=\"https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_fields-1024x481.png 1024w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_fields-300x141.png 300w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_fields-768x361.png 768w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_fields-50x23.png 50w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_fields-60x28.png 60w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_fields-100x47.png 100w, https:\/\/support.grispi.com\/wp-content\/uploads\/2023\/11\/ticket_fields.png 1424w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Yes, you can set data fields as mandatory when creating or editing them. In the Administration panel, go to the Ticket Fields tab and select the ticket field you want to update. In the Required Field section, choose the appropriate option from:<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"googlesitekit_rrm_CAowiMm_DA:productID":"","footnotes":""},"ht-kb-category":[39],"ht-kb-tag":[],"class_list":["post-1020","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-demand-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v20.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I make data fields mandatory for the ticket? - Grispi Support<\/title>\n<meta name=\"description\" content=\"How can you make data fields in tickets mandatory? 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